We, at Embcenter request our customers to thoroughly go through the terms and conditions when registering on the site or in the case of availing a service or purchasing a product from us. If you find any clause that is unacceptable to you or a point that you cannot agree to, then refrain from registering till all your ambiguities are cleared. We provide no warranty on our services and the files we deliver. We provide digital embroidery services, however we are not liable for any losses or liabilities that occur due to its usage. We provide top-notch quality services and strive to complete the order before the deadline almost always. However, due to unforeseen circumstances, if we are not able to deliver the order on time, we are not liable for any losses that are incurred. We possess all rights to refuse the provision of obscene and defamatory materials.

It is your responsibility to provide us with the relevant and appropriate branding guidelines. We strive to provide the logo digitizing and machine embroidery by matching them to the branding guidelines provided, but cannot assure that it will match a 100% if not provided clearly.

Payment terms:

Customers are billed only after successful completion of the job by our experts. We bill based on the price quoted and mutually agreed upon between both the parties prior to availing our services. In case the quotation is not shared with the customer, then the invoice will be shared with them after completion of the task. We grant special offers and discounts to those customers who place bulk orders. We accept payments through various payment methods including Master Card, Visa Card, American Express and other modes that are feasible to us.

Site amendments:

The information published on the site is subjected to change any moment with the passage of time, without prior notifications provided to the customers. We request our customers to visit the site from time to time to learn about the modifications and updates. The modifications posted on the site would be effective immediately. We encourage our customers to review the terms and conditions whenever landing on site in case the terms and conditions have been changed. You must go through these terms and conditions on a regular basis to learn about the updated changes. If you do not agree to the modified or updated terms and conditions, then you can refrain from using our services until the terms and conditions are modified and you accept those.

Disclaimer:

Every piece of information that is posted on the site including the text, images, videos, links that are related to products and services are crafted based on the information received from customers. We assure you that we publish only relevant content on the site. However, we cannot guarantee that the content on the site would be free from errors, accurate, relevant and uninterrupted. We take necessary precautions to keep our servers safe, however cannot assure that they will be free from viruses and malware. Embcenter is not responsible for data loss or interruption of the site due to technical errors.

Limitation of Liability:

Embcenter assures you of superior quality services and quick delivery of orders to customers on the specified time. However, Embcenter is not liable for the damages that take place due to delay and inaccuracy caused from the customer’s end.

Minimum age:

You should be a major, i.e. above 18 years to access and avail the services on the site. You need to prove that you are above 18 and possess all rights to enter into a legal agreement.

Copyrights:

Embcenter is the sole owner of the information that is published on the site and also holds a license to it. The information that is on the site includes, but is not limited to – text, blogs, images, videos, links, design, photographs, and appearance. No individual possesses the right to distribute, copy or reproduce the information on the site without the written consent of the website owner.

Refund policy:

We provide the services that are above and beyond the customer’s expectations and would land on their satisfaction level. However, if the customer is not satisfied with the services, we provide a 100% refund within 7 days from the order date.

Service Delivery:

We deliver everything through email and nothing is delivered through our website.

Cancellation:

We start working immediately after receiving the work order from the customers. We do not charge a single penny from the customers who cancel the order within a few hours from the order placement time. Once this time is surpassed, we reserve the right to charge for the undertaken work.

Corrections:

We strive to do everything right the first time. However, if you are not happy with the services, we would make revisions. We would request you to provide us with certain details to give the best resolution possible for the problem. If we are unable to meet your satisfaction levels despite of making corrections, you would receive the refund. Some corrections will hold a certain charge, while some will not, depending solely on the nature of the correction needed.

Email communication:

When you approach us through email, we send email responses. The email communication would be related to commercial or non-commercial aspects. Non commercial communication would revolve around administrative issues, product offers, new services, product information and change in terms and conditions or privacy policy.

Comply with intellectual property laws:

When you are accessing our site, you would need to abide to the intellectual property rights of others. The site is closely governed for the use of copyright ownership and intellectual property. You are not supposed to download, upload or distribute the content on the site to any third parties as this breaches the intellectual property rights. You would be solely responsible for violation of laws that are relevant to copyright infringement.

User conduct:

Any user using the services of Embcenter should comply with the code of conduct. If the user is found to violate any of the international and state laws, then he/she will be terminated from using the services of the company. You are not supposed to post any software program that is loaded with a malicious code and any individual attempting to perform such an activity and cause interruptions to our services would be expelled from using the services.